Cyber Security – Information
More than ever, organisations are increasingly vigilant in protecting against cyber-attacks. Astral can help organisations proactively identify and mitigate the risks associated with unauthorised access resulting from cybersecurity breaches and administrative and human error to safeguard personally identifiable information (PII), security, and corporate reputation. With our extensive experience, we can assist in creating the strict controls and established processes necessary to meet growing compliance obligations.
Determine the strategy to enforce cyber security controls & maintain governance
Recent cyber-attacks have raised the importance of strong board governance and substantial investment in prevention, detection, and response capabilities.
Astral can help with extensive expertise in advising and implementing information security and governance and cyber security controls for organisations.
Our cyber-security governance initiatives provide:
- A disciplined framework encompassing people, processes, policies, and metrics to oversee enterprise information and generate business value.
- Effective management of information assets that drive innovation and profitability, making it a critical component of business success.
- Highly tailored approach that considers industry, size, and risk appetite, culminating in a bespoke implementation plan that aligns with the organisation’s risk exposure.
Establish controls to meet your information & data-related SOCI obligations
Astral can help your organisation establish controls to meet your information and data-related SOCI obligations.
With the complete package of reforms to the Security of Critical Infrastructure (SOCI) Act 2018 now implemented, there are greater obligations on Australian critical infrastructure providers with financial penalties for non-compliance.
Astral can help organisations to:
- Understand their information and data-related SOCI obligations
- Define information, data management and governance approaches to establish the necessary controls
- Create processes to ensure compliance on an ongoing basis.
Determine your organisation’s PII risk rating
Organisations recognise the increasing risk to Personally Identifiable Information (PII) and data security due to cybersecurity breaches and administrative and human error. Additionally, changes to privacy and data protection laws to align with global standards, such as GDPR, are expected to increase compliance requirements and individual rights over the management of personal information.
As long-standing EIM specialists, Astral has extensive knowledge of the privacy data compliance obligations and can provide:
- An assessment of your organisation’s PII risk exposure
- Define an approach to remediate risks in the short term and to ensure ongoing improvement of PII governance and management capability in the long term.
Astral utilises industry-leading file analysis tools to interrogate information repositories and remediate the necessary data in alignment with agreed business rules.
Define a Plan to address the identified PII risks
- Following the assessment of an organisation’s PII risk rating, the next step is to determine what actions are required in the short, medium and long term to mitigate the risk, and reduce the overall risk rating on an on-going basis.
- Astral will prepare a PII Strategy & Implementation Plan that outlines all the streams of work based on risk rating, that takes into consideration business priority and available resources.
- The PII Strategy & Implementation Plan will contain:
- The strategic directions for the improvement of PII management in line with Astral’s Privacy Management Framework,
- The key objective and target state for each of the core framework components (Governance, Capability, Systems, and Process), and
- The implementation approach to deliver the required initiatives, with clear delineation between immediate and longer-term requirements.
- Astral utilises industry leading file analysis tools to interrogate repositories of information and remediate the necessary data, in alignment with agreed business rules.
Set the standard for how PII is managed across the organisation
Faced with ever-increasing responsibilities for managing privacy data, organisations must define an approach that outlines how they will meet their compliance obligations under the Australian Privacy Act 1988 (including the Australian Privacy Principles).
Astral can prepare a pragmatic Privacy and Personally Identifiable Information (PII) Strategy and Implementation Plan that will:
- Describe how an organisation manages PII – creates, collects, uses, accesses, secures, stores, retains, and disposal processes.
- Outline strategic directions for the improvement of PII management in line with Astral’s Privacy Management Framework
- Define key objectives and targets for governance, capability, systems and process
- Create an implementation approach to deliver the required initiatives, clearly delineating between immediate and longer-term requirements.
- Set the standard for how PII is managed across the organisation
- Uplift your team’s capabilities through mentoring and knowledge transfer to imbed long-term organisational capability.
Manager, Information Services – Australian Department of Prime Minister & Cabinet Agency
Integrated eSignature Solution
Our customer, one of the largest Energy producers, distributers and retailers in Australia fulfils the energy requirements to excess of 50,000 commercial customers. Prior to the implementation of Astral’s Digital Contracts solution the execution of the contract between the supplier and customer was one of the biggest bottlenecks in the engagement process.
Business Challenges
In one month there were 3,300 opportunities up for renewal and because of the lengthiness of the CRM retention process the sales team was unable to contact all customers in a timely manner. Other challenges were inefficient processes, complex hierarchy and navigation across applications, disparate content sources resulting in mismanagement of contracts, high volume of back log reducing customer focus and a contract signing process that was frustrating and inconvenient for customers to print, sign, scan and email the offer pack.
Business Solution
The eSignature solution leverages xECM capability from OpenText to build a solution that delivers greater value and ROI across SAP CRM, OpenText Content Server and DocuSign. What differentiates this solution is that it leverages all three product functionalities with the value being delivered through the automation of the business processes across all components.
Business Benefits
- Simplified Process, reducing from 39 to 4 clicks with an average 80% reduction in processing time.
- Improved Customer Experience enabling customer to complete processes on the go.
- Time saved in validating customer and contract with validation & auditing managed in DocuSign, delivering a reduction in handling time.
- Reduction in Sales Team Re-Work due to expired contracts.
- Improved searching and locating contracts, reducing time from 4 – 5 min to less than a minute.
