Application Support
Astral has three individual application support programs. Each is designed to ensure you maintain continuous operation, minimise downtime and maximise the return on investment.
These include:
- Preventative Maintenance
- Remote Application Support
- On-site Application Support
Preventative Maintenance
The Preventative Maintenance program involves scheduled checks and analysis of the supported solution. Astral will identify and resolve general maintenance issues before they have an adverse impact.
Preventative maintenance is a scheduled service that focuses on the following areas:
- Review of System Logs
- Environment Validation
- Configuration and initiation of standard Administration Jobs
- Queue Management
- Licence Administration
- Capacity Planning
Remote Application Support
The Remote Application Support program will provide you with a rapid and accurate resolution to any Solution or base product-related issue via phone or email.
In addition to resolving many issues without engaging the vendor, Astral's remote support team collects, processes and organises required information to limit resolution time when engaging with the ECM vendor.
On-site Application Support
The On-site Application Support program places an Astral support consultant into your own IT department.
The Astral consultant provides specialist knowledge and frees up your internal resources, effectively providing you with backup from the entire consulting experience within Astral.
